Managed Helpdesk

Reduced downtime. Bespoke SLAs. Integration with current I.T team.

Get in touch to discuss your needs

Helpdesk

We can be your IT department.

Our managed helpdesk is resourced with technicians with competencies in desktop, server, firewall, cloud, virtual, PBX, mobile and infrastructure support.

AFLEX can act as your IT department and when thing’s go wrong, we are on hand to resolve your issues. Our managed helpdesk is resourced with technicians with competencies in desktop, server, firewall, cloud, virtual, PBX, mobile and infrastructure support. With a centrally managed IT system, you need only one point of contact.

We can also assist your current I.T. team. With our certified engineers and a wealth of experience in many different sectors and technologies, we can provide the right support and/or management of individual systems as required.

Let us take care of your technology, connectivity and security, so you can take care of your business.

Features and benefits

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Quick response time and problem resolution

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Save time on problem-solving and focus on more important things

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Reduced downtime

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Seamless integration with existing IT processes

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Support by email or on the phone

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Desktop support

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Ticketing system for guaranteed response

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Support for your hardware, software and cloud systems

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Support for your office and remote users

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8x5 Telephone, Email and Web Portal support

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Request for Change (RFC) implementation within 2 hours of approval

Our offering

As your I.T. department we directly manage and oversee current third parties and all of your IT infrastructure (servers, desktops etc), your cloud systems and your network.

All our packages include:

Service delivery manager
Annual onsite survey / audit
Firewall management
Antivirus management and response
Cloud monitoring and response

Domain and DNS Management
Website, web application and SSL management
Provide an interface to your third party suppliers
Licensing management

Get a quote today

* Every system is different and needs a unique support structure. For example, while some companies have more servers, others may have many network devices but a relatively small staff. Therefore we will need to understand the scope of your network before providing an estimate.

What we do